run113 believes that gambling should always be an enjoyable, controlled activity — never a source of financial stress or personal hardship. This page outlines the tools, policies, and support resources available to every Member who wants to stay in control of their play.
Responsible gaming is not a compliance checkbox at run113 — it is a foundational principle that shapes how we design our platform, train our support team, and interact with every Member across Indonesia, from Jakarta and Surabaya to Bali and Medan. We recognize that a small percentage of people who gamble may develop patterns of behavior that go beyond entertainment and begin to affect their daily lives, relationships, and financial well-being.
For those Members, run113 offers a comprehensive suite of self-management tools that can be activated quickly and without judgment. These tools are built directly into the platform and are accessible to every registered Member at any time. We also maintain a dedicated responsible gaming support line — staffed by Indonesian-speaking agents — available 24 hours a day, 7 days a week, including all Indonesian public holidays such as Idul Fitri, Idul Adha, and Nyepi.
Whether you play sports betting on BRI Liga 1 and Champions League matches, enjoy togel (Indonesia's traditional numbers lottery) draws, or prefer live dealer casino games, the same responsible gaming protections apply across every product on the run113 platform.
Gambling Is Not a Financial Strategy: run113 urges all Members to treat gambling strictly as a form of entertainment. Never gamble with money you cannot afford to lose. Never attempt to recover previous losses by increasing your bet sizes — this is known as "chasing losses" and is one of the most common warning signs of problem gambling.
Set a Time Limit Before You Start: Decide in advance how long you will play in any single session. run113's session timer tool can automatically remind you — or log you out — when your pre-set session duration is reached.
Set a Budget in Rupiah: Decide on a fixed amount in IDR that you are comfortable spending before each session. Use run113's deposit limit tool to enforce that budget at the account level — not just as a mental note.
Every tool listed below is available free of charge to all registered run113 Members. Requests submitted to our support team are actioned within one business hour, 24/7.
Set a maximum deposit amount in IDR on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will block further deposits until the limit period resets. Limit reductions take effect immediately; limit increases require a 24-hour cooling-off period before activation.
Instant SetupCap the net amount you can lose per day, week, or month. When your cumulative losses reach the limit you have set, no further wagers can be placed for the remainder of that period — regardless of available account balance. This tool is especially effective for Members who find winning and re-betting cycles hard to break.
Instant SetupConfigure a maximum session duration — from 30 minutes to 8 hours. When your session time expires, run113 will display a reality-check notification showing your net session result and time elapsed. You may choose to receive the reminder and continue, or set a hard log-out that ends your session automatically.
Instant SetupTake a short break from gambling without permanently closing your Account. Cooling-off periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your Account is suspended and you cannot log in, deposit, or place bets. The period cannot be shortened once activated.
Available AnytimeFor Members who feel they need a longer or permanent break, run113 offers self-exclusion options of 6 months, 1 year, 3 years, or permanent exclusion (minimum 5 years). During self-exclusion, your Account is fully locked, all marketing communications cease, and re-registration attempts are blocked. Permanent exclusion is irreversible.
Permanent Options AvailableWithdraw consent for all promotional communications — bonus offers, free bets, seasonal promotions, and event-based campaigns — at any time. Opting out of marketing is processed within one business hour and does not affect your ability to use the platform. This is particularly recommended for Members who find promotional messages to be a trigger.
Instant SetupHow to Activate These Tools: All responsible gaming tools can be requested by emailing our support team at [email protected] with the subject line "Responsible Gaming Request". Include your registered Account email and the specific tool you wish to activate. Our team will action your request within one business hour, 24 hours a day, 7 days a week including during Ramadhan and other Indonesian public holidays.
Problem gambling can develop gradually and is often difficult to recognize from the inside. The following signs are commonly associated with gambling behavior that has moved beyond healthy recreation. If you recognize several of these patterns in yourself — or in someone close to you — we strongly encourage you to reach out to our support team or to a specialist counseling service.
Answer the following questions honestly. If you answer "yes" to three or more, we recommend activating a cooling-off period or self-exclusion immediately, and reaching out for professional support.
Take Action Now: If your answers concern you, do not wait. Contact our responsible gaming team at [email protected] and request an immediate account cooling-off or self-exclusion. Our Indonesian-speaking agents are available around the clock.
Reaching out for help is a sign of strength, not weakness. The run113 responsible gaming process is straightforward, judgment-free, and actioned within one business hour of your request — any time of day, including during Idul Fitri, Nyepi, and all other Indonesian public holidays.
Email [email protected] with the subject line "Responsible Gaming Request". Include your registered Account email address and clearly describe the tool you need — deposit limit, loss limit, cooling-off, or self-exclusion.
Our agent will verify your identity against the Account details we hold on file. This step protects your Account from unauthorized restriction requests by third parties. You may be asked to confirm your date of birth and the last four digits of your registered payment account.
Once verified, your chosen responsible gaming tool is activated within one business hour. You will receive a confirmation email to your registered address. For self-exclusion, all pending promotional communications are also stopped at this stage.
Our responsible gaming team will check in with you at the midpoint of any cooling-off period of 7 days or longer to ask how you are doing and to remind you of available support resources. This check-in is optional — you may decline it at any point.
Regardless of which responsible gaming tool is activated, you retain the right to withdraw any verified balance remaining in your Account. Withdrawal requests during a cooling-off or self-exclusion period are processed via your registered bank account — BCA, BRI, BNI, Mandiri, or registered e-wallet — within the standard processing window.
run113 will never send a promotional offer, bonus notification, or re-engagement campaign to a Member who has activated a cooling-off period or self-exclusion. Marketing suppression is applied immediately and maintained for the full duration of the restriction.
All responsible gaming requests are handled with complete discretion. Details of your request are accessible only to a small team of trained responsible gaming specialists and are never shared with marketing, commercial, or third-party teams.
Our responsible gaming support team includes native Indonesian-speaking agents available 24 hours a day, 7 days a week. You may communicate your concerns in whichever language you are most comfortable with — your well-being comes first.
Every game on the run113 platform — from live dealer tables to togel draws — is powered by certified random number generators and independently audited for fairness. You can always be confident the outcome of every bet is entirely random and unmanipulated.
run113's responsible gaming system continuously monitors account-level betting patterns for indicators of problem gambling — such as rapid session escalation, large loss sequences, and unusual deposit frequency — and proactively contacts at-risk Members.
run113's responsible gaming framework is reviewed and updated at least once per year to incorporate current best practices, player feedback, and developments in responsible gambling research. Our commitment to player welfare continuously improves over time.
If you feel that gambling is negatively affecting your life — or the life of someone close to you — please contact our responsible gaming support team immediately. Our agents are trained, compassionate, and available around the clock, every day of the year. There is no judgment, and your privacy is fully protected.
Email us anytime — 24 hours a day, 7 days a week, including all Indonesian public holidays.
Subject line: "Responsible Gaming Request" | Response within 1 business hour (WIB, UTC+7).
Before every session, take a moment to review these guiding principles. Keeping them in mind makes for a healthier, more enjoyable gambling experience.
Treat every session as a form of paid entertainment — like going to the cinema or a sporting event. Expect to pay for the experience, not to profit from it consistently.
Set a budget in IDR before each session and treat it as money already spent. Never gamble with funds earmarked for rent, food, utilities, or family obligations.
If you reach your session loss limit, stop immediately. Increasing bet sizes to recover losses is the most reliable path toward financial harm — and it rarely succeeds.
Step away from the screen at regular intervals. Fatigue impairs judgment and often leads to larger, less considered bets. Use run113's session timer to enforce regular breaks automatically.
Maintain a healthy balance between gambling and other leisure activities — time with family, exercise, hobbies, and rest. If gambling begins to crowd out other activities, that is a sign to step back.
Do not wait until gambling has caused serious harm before reaching out. The earlier you ask for support, the easier it is to address. run113's team is here to help at any stage.
Review our Terms & Conditions for the full platform rules, visit the FAQ for quick answers, or return to the homepage to explore what run113 has to offer — always within your limits.
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